Frequently Asked Questions
Find answers to the most common questions about our research-grade products, ordering process, shipping conditions, free samples policy, and technical support - designed to support our partners at every step.
Products information
Where can I find the TDS and MSDS of your products?
Where can I find the CoA of your products?
How should I store the products that I received?
Do your products have an expiration date or a shelf life?
What if I can’t find the product that I’m looking for?
Ordering
How do I place an order? Do I have to create an account to order products?
How do I request a quote?
Can I request a sample before purchasing?
Payment
How can I pay for my order?
Which currency am I able to pay in?
Shipping & delivery
How much will the shipping cost for my order?
What are the shipping conditions for the products?
How long will it take for me to receive my order?
What to do if the product arrives damaged or I have a problem with a product?
Technical support
How do I create an account?
What to do if I forgot my password?
Who can I contact if I need help?