Order Processing

• Shipments of online orders for catalog products are processed within 24 hours of receiving the order.

• Shipments of direct inquiries are processed within 24 hours after receiving the payment.

• If you inquire about bulk or custom-made products, we will contact you within 24 hours with a proposal and expected dispatch date.

• Orders are not processed or shipped on weekends or Lithuanian national holidays.

Delivery Time

• Standard delivery time for European and U.S. customers is 1-2 business days after dispatch. For the rest of the world, delivery time may vary between 1-5 business days.

• During periods of high order volumes, shipments may be delayed by a few days. Please allow extra transit time for delivery. If there is a significant delay in your shipment, our Customer Support Team will reach out to you.

Shipping Conditions

• Our products can be stored at ambient temperature for short periods.

• Product samples are shipped at ambient temperature.

• Purchased products are shipped at 0 to +5°C. To maintain the correct temperature during transit, we use shipping gel packs.

• Dry ice shipping is available upon request for bulk parcels.

Stock Locations and Availability

• If a product is out of stock, we will contact you within 24 hours to inform you when it will be available.

• Our catalogue products are sold from Lithuanian and U.S. warehouses. If you are ordering bulk or custom-made products, they will be shipped from Lithuania.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.